Privacy Policy

xNetworks Group T/A xNetworks Broadband is committed to protecting the privacy of its customers and users of the xNetworks Broadband website, and its services.

This privacy policy governs the manner in which xNetworks Broadband (xNB) uses, maintains and discloses information collected from the customers and users of the xNetworks Broadband website and its services.

Privacy

xNetworks Broadband are committed to developing long lasting relationships with our clients based on trust. We will do everything in our power to ensure that your right to privacy in accordance with the Data Protection Act 1998 is maintained and protected. This website is not directed at those under the 18 years of age.

Information that we collect

xNetworks Broadband may request and collect personally identifiable information through the use of online forms for ordering products, administrator areas and other control panels. "Personally identifiable information" is defined as:

- Your name
- Email address
- Postal address
- Telephone, Mobile and Fax numbers
- Credit/Debit card information
- PayPal billing information.

xNetworks Broadband may also collect information on how users access our site, including information on browser, specific page visits through the use of our tracking cookies presented throughout or site.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. xNetworks Broadband may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by xNetworks Broadband to track user preferences while the user is visiting the website. They also help to minimise load times and save on server processing. Persistent cookies may be used by xNetworks Broadband to store, for example, whether or not you want your password remembered, or other such information. Cookies used on the xNetworks Broadband Website do not contain personally identifiable information.

Log Files

Like most standard Website's, xNetworks Broadband use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the xNetworks Broadband log files, including but not limited to IP addresses, is linked to personally identifiable information.

How this Information is used

xNetworks Broadband may use this information for research purposes regarding the effectiveness of Website services, marketing, advertising and sales efforts. xNetworks Broadband will not in any way share this information with a third party either for free or by selling it, unless you specifically authorise such disclosures.

Disclosure of Information

xNetworks Broadband may also disclose aggregate, anonymous, data based on information collected from Users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case xNetworks Broadband is sold, the information collected from users may be transferred to the new owners.

Details of Special Offers

xNetworks Broadband customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of users, xNetworks Broadband presents the option to not receive these types of communications.

Important Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement, if, for instance, a service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Legal Disclaimer

Though every effort is made to preserve your privacy, xNetworks Broadband may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, xNetworks Broadband will comply with judicial proceedings should a court order or legal process be served on xNetworks Broadband.

The xNetworks Broadband Website contains links to other sites. Please be aware that xNetworks Broadband is not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The xNetworks Broadband Privacy Policy as described herein applies solely to information collected by xNetworks Broadband.

Maintenance of Information

The information provided to xNetworks Broadband is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by xNetworks Broadband. xNetworks Broadband employs industry standard security measures to protect the confidentiality of the information. Although xNetworks Broadband cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences. Any other particularly sensitive information, such as payment details collected for commercial transactions, is encrypted prior to transmission by you to xNetworks Broadband.

Your Responsibility

You are responsible for the security of your Account Number and passwords. Make sure you keep it in a safe place and do not share it with others.
Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.

Data Controller

xNetworks Broadband is a trading name and owned by xNetworks Group. xNetworks Group maintains the central database for user information.

Accessing your Information

By law you are entitled to see all information that we (xNetworks Group) have on file for you. If you wish to obtain a copy of your file, please contact us at hello@xnetbroadband.co.uk requesting your information. We will require a scanned copy of your driving licence, passport or other legal document in order to protect and prove your identity. There will be a £10 administrative charge for this.

Questions

Any questions concerning this Privacy Policy may be directed to hello@xnetbroadband.co.uk.